wen63 Privacy Policy

This Privacy Policy ("Policy") describes how wen63 ("wen63," "we," "us," or "our") collects, processes, stores, and protects the personal information of users ("you," "your," or "Player") who access and use the wen63 online gaming platform at wen63.com, including all associated games, features, promotions, and services.

wen63 is committed to protecting the privacy and personal data of all players, with particular attention to the rights of Filipino users under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. We take our obligations as a personal information controller seriously and have implemented appropriate technical and organizational measures to safeguard your data.

By registering an account, accessing the wen63 platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

wen63 collects personal information from you in several ways — directly when you provide it to us, automatically when you use the platform, and from third parties where permitted by law. The categories of personal information we collect include:

A. Information You Provide Directly

• Registration Data: Full name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile number.
• Identity Verification (KYC) Documents: Government-issued photo ID (e.g., Philippine passport, PhilSys National ID, SSS ID, UMID, driver's license), proof of address, and payment method verification documents.
• Financial Information: Payment method details including GCash account numbers, PayMaya details, BPI, BDO, or Metrobank account references used for deposits and withdrawals. Note: wen63 does not store full card numbers or banking credentials.
• Communications: Messages, emails, live chat transcripts, and any other correspondence you send to wen63 support.
• Responsible Gaming Preferences: Self-exclusion requests, deposit limits, session time preferences, and cooling-off period settings.

B. Information Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, session duration, bet history, wagering patterns, login timestamps, and navigation paths within the wen63 platform.
• Location Data: General geographic location derived from your IP address, used to verify eligibility and comply with jurisdictional restrictions.
• Cookies & Tracking Technologies: Session cookies, persistent cookies, and similar technologies as described in Section 8 of this Policy.

C. Information from Third Parties

• Identity verification and fraud prevention service providers who assist with KYC compliance.
• Payment processors and e-wallet providers (GCash, PayMaya, BPI, BDO, Metrobank) who confirm transaction status.
• Analytics and security service providers who help us detect suspicious activity and maintain platform integrity.

wen63 uses the personal information we collect for the following purposes:

• Account Registration & Management: To create and maintain your wen63 player account, verify your identity, and manage your account settings and preferences.
• Platform Operation: To provide access to wen63 games, process bets and payouts, manage your account balance, and deliver the core gaming experience.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank) and to maintain accurate transaction records.
• Identity Verification & KYC Compliance: To verify your identity, confirm your age (21+ requirement), and comply with anti-money laundering (AML) obligations under Philippine law.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other security threats to the wen63 platform.
• Responsible Gaming: To monitor gaming behavior for signs of problem gambling, enforce self-exclusion and deposit limit settings, and fulfill our duty of care to players.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through live chat and email support channels.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws, regulatory requirements, court orders, and requests from competent authorities including PAGCOR.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the performance, features, and user experience of the wen63 platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may opt out at any time.

Under the Philippine Data Privacy Act of 2012, wen63 processes your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your wen63 account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC/AML obligations, age verification requirements, and regulatory reporting duties.
• Legitimate Interests: Processing is necessary for wen63's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

wen63 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your data only in the following limited circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating the wen63 platform — including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
• Game Providers: Certain technical data (such as session identifiers and bet history) may be shared with our licensed game content providers to facilitate gameplay and resolve disputes.
• Regulatory & Law Enforcement Authorities: We may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities where required by law, court order, or regulatory directive.
• Fraud Prevention Networks: We may share data with industry fraud prevention services to identify and block fraudulent accounts and protect the integrity of the wen63 platform.
• Business Transfers: In the event of a merger, acquisition, or sale of wen63 assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

wen63 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Active Account Data: Retained for the duration of your active account relationship with wen63.
• Transaction & Financial Records: Retained for a minimum of five (5) years following the transaction date, in compliance with Philippine AML regulations and tax record-keeping requirements.
• KYC & Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the last transaction, whichever is later.
• Support Communications: Retained for up to three (3) years following the resolution of the relevant inquiry or dispute.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.
• Self-Exclusion Records: Retained indefinitely to prevent re-registration during an active exclusion period and to maintain responsible gaming records.

When personal data is no longer required, wen63 will securely delete or anonymize it in accordance with our data disposal procedures.

wen63 implements a comprehensive set of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the wen63 platform is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal and financial data stored on wen63 servers is encrypted using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized wen63 personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-Factor Authentication: wen63 supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: wen63 conducts regular security assessments and penetration testing to identify and remediate vulnerabilities in the platform.
• Incident Response: wen63 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

wen63 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session continuity, and gather analytics data that helps us improve our services. A cookie is a small text file placed on your device when you visit a website.

You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect the functionality of the wen63 platform and prevent you from accessing certain features. wen63 does not use cookies to serve third-party advertising or to build advertising profiles.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by wen63:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, processed, and used — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal information wen63 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you. You can update most account details directly through your wen63 account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 12 of this Policy. We will respond to all verified requests within thirty (30) days, in accordance with the requirements of the Philippine Data Privacy Act.

The wen63 platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming age restrictions applicable to casino-style gambling activities. wen63 does not knowingly collect personal information from individuals under the age of 21.

If wen63 discovers or has reason to believe that a player is under 21 years of age, we will:

• Immediately suspend the account pending age verification.
• Withhold any winnings generated during the period of underage use.
• Delete the personal information of the underage individual from our systems as soon as practicable, subject to any legal retention obligations.
• Refund any deposits made by the underage individual, less any amounts required to be retained for regulatory purposes.

If you are a parent or guardian and believe that your child has registered on the wen63 platform, please contact our support team immediately so we can take appropriate action.

wen63 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notice on the wen63 platform informing players of the update.
• Where required by law, seek your renewed consent for any new processing activities.

We encourage you to review this Privacy Policy periodically to stay informed about how wen63 protects your personal information. Your continued use of the wen63 platform following the posting of any changes constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way wen63 handles your personal information, please contact our Data Protection Officer (DPO) through the following channels:

• Email: privacy@wen63.com
• General Support Email: support@wen63.com
• Live Chat: Available 24/7 through the wen63 platform after logging in to your account.

Our DPO is responsible for overseeing wen63's data protection strategy and ensuring compliance with the Philippine Data Privacy Act of 2012. All data subject rights requests and privacy-related complaints will be handled by the DPO's office.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.